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Delivery Policy

At Lagoon Edge Pvt Ltd, we are committed to delivering your orders safely, efficiently, and on time. This policy explains how we process and deliver orders throughout the Maldives.

Maldives Delivery Logistics

Delivery Coverage

We provide reliable delivery services to the following locations:

 Male' City

 Direct delivery to your doorstep within the capital.

 Hulhumalé

 Fast delivery to residential and commercial areas in Hulhumalé.

 Villimalé

 Regular delivery services to Villimalé island.

 Hulhumalé Industrial Zone

 Specialized delivery for industrial and construction sites.

 Jetty and Cargo Terminals

 Seamless transfer to designated jetties and cargo hubs.

 Resorts and Islands

 Coordination via customer-arranged cargo or boats for distant locations.

Outside Male' and Hulhumalé: Goods can be delivered to the designated jetty, cargo terminal, or freight forwarding company nominated by the customer.

Please note: We do not provide loading or unloading services onto vessels, barges, or cargo boats unless otherwise agreed.

Delivery Schedule

  • Orders are processed during normal business hours.
  • Available stock items: Delivered within 24 to 48 hours.
  • Large projects or special orders may require additional time.
  • Customers will be notified immediately of any delays.

Order Inspection

Customers are kindly requested to inspect all goods upon delivery to ensure satisfaction and accuracy of the order.

Delayed Deliveries

Lagoon Edge Pvt Ltd shall not be held responsible for delays caused by:
​Bad weather
​Sea transport delays
​Vessel schedule changes
​Customs clearance
​Government restrictions
​Force majeure events
​Events beyond our reasonable control

RETURNS & EXCHANGE POLICY

Customer satisfaction is important to us. If you receive incorrect, defective, or damaged products, Lagoon Edge Pvt Ltd will assist you with a replacement or exchange where applicable.

Return Eligibility

Products may be returned if:
​Incorrect item supplied
​Manufacturing defect
​Damaged during delivery
​Wrong quantity delivered
​Item supplied differs from approved quotation

Returns must be requested within 5 days of delivery.


Exchange Policy
Products may be exchanged for:
​The same item
​Another item of equal value
​A higher-value product (customer pays the price difference)

Exchanges for lower-priced items are not eligible for partial refunds unless approved by management.